Shipping & Returns

SHIPPING POLICY

At the moment we only ship in Belgium. The shipping costs are 4,70 euros and to be payed by the buyer. If you place an order over 50 euros, the shipping will be free of charge and automatically be deducted at check out. 

However if you live outside Belgium and would like to shop at our store, please do contact us and we will get back to you with the available shipping options and costs. 

Return & Exchange Policy

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, you can choose whether you would like a new product of equal or lesser value, store credit or a refund. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. Unless the item was faulty, in that case we will pay for the shipping costs.

 

If you have any questions on how to return your item to us, contact us 

GEMLIGHTS

HELP

CONTACT

+32 471 11 05 20

+32 499 11 49 61
INFO@GEM-LIGHTS.COM

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